Refund & Returns Policy

Effective Date: October 3, 2023

1. Introduction

Welcome to izanbur.com, owned and operated by Zanbur LLC. We value your satisfaction and want to ensure a hassle-free shopping experience. This Refunds and Returns Policy outlines the procedures and conditions for returning products and receiving refunds.

2. Eligibility for Returns

You may be eligible for a return if:

  • You received a damaged or defective product.
  • The product does not match the description on our website.
  • You received the wrong item.
  • You change your mind about a purchase (subject to conditions outlined below).

3. Conditions for Returns

To initiate a return, please adhere to the following conditions:

  • Contact us within 15 days of receiving the product to request a return.
  • Products must be in their original packaging and unused.
  • Products must be in the same condition as when received.
  • Include all accessories, parts, and packaging materials.
  • We reserve the right to refuse returns that do not meet these conditions.

4. How to Initiate a Return

To request a return, please follow these steps:

  • Contact our Customer Support at marketing@izanbur.com within 30 days of receiving the product.
  • Provide your order number, contact information, and the reason for the return.
  • Wait for instructions and a return authorization (RA) number from our team.

5. Return Shipping

For eligible returns due to damaged, defective, or incorrect products, we will provide a prepaid return shipping label. If you are returning a product for other reasons, you may be responsible for return shipping costs.

6. Inspection and Approval

Upon receiving your returned product, we will inspect it to ensure it meets our return conditions. If the return is approved, we will proceed with the refund process.

7. Refund Process

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow up to 7 business days for the refund to appear in your account after approval.
  • Refunds will include the purchase price and any applicable taxes, excluding original shipping charges.

8. Non-Returnable Items

Certain products may not be eligible for returns. These include:

  • Products that have been used, damaged, or altered.
  • Products with missing parts or packaging.
  • Customized or personalized items.

9. Contact Information

If you have any questions or need assistance with the return process, please contact our Customer Support:

10. Changes to This Policy

Zanbur LLC reserves the right to update or amend this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on our website.

By shopping on izanbur.com, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy. We aim to provide you with a smooth and transparent return process while ensuring fairness for both our customers and our business.